As providers grapple with labor shortages and patient volumes that may not have recovered to pre-COVID-19 levels, it has become increasingly critical to offer patients digital options that boost staff efficiency, reduce operational overhead and enhance patient engagement. Digital patient engagement tools represent an acceleration of healthcare’s trend toward consumerism, which has been driven in

Consumer survey reveals that 65% of Americans over the age of 54 have paid healthcare bills online in previous year   Nashville, TN, November 16, 2021 — As consumers grow increasingly comfortable with using online tools to manage activities as disparate as dinner reservations, banking and hairstyling appointments, a new consumer survey reveals that even

In a recent HealthCare Business News article, Ryne Natzke, Senior Vice President of Growth and Strategy discusses how consumers rely on online tools for shopping, banking, and other tasks and how patients’ desire a similarly frictionless experience with healthcare providers. Patients want the ability to shop for services, make appointments, ask follow-up questions, and pay for care all in

It’s no secret that patients are frustrated with healthcare costs and would like the same price transparency that they’ve come to expect from retailers and online service providers. One recent survey of 1,300 U.S. consumers found that 91% said they believe hospitals and healthcare facilities should be required to publicly disclose the costs of their