Sphere is looking to immediately hire a Retention Specialist for full-time, in-house employment in our Irving, Texas location.
Sphere, powered by TrustCommerce, is a leading provider of end-to-end integrated payments, security software, payments gateway and merchant acquiring products and services. Sphere serves a variety of companies from large, complex enterprises to small local businesses across a range of end-markets, including healthcare, restaurant, retail, parking, education, transportation, and insurance. We offer a dynamic, fast-paced environment where we are dedicated to helping our employees succeed, as well as offer a generous benefits package including a no-waiting-period health insurance program.
The Retention Specialist will work directly with merchants whose contracts are reaching time for renewal and those who are requesting cancellation of service to retain the business. The role requires payments experience in understanding interchange and other processing fees to be navigate price negotiations, service issue resolution and contract renewals. Additionally, the role is the primary point of contact for escalations. The Retention Specialist is responsible for interacting with customers and responding to their complaints, inquiries and requests in a professional and courteous manner. Retention Specialist will proactively engage in retention projects with a focus maximizing the retention of revenue without losing the processing volume. He/she shall promote this culture throughout the operations organization. The goal is to position the department to run smooth in an efficient and profitable manner, to constantly improve the customer experience and increase loyalty and retention to meet and exceed Management and Customer expectations.
Note: Successful applicants must submit to a pre-employment background check and drug screen