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As providers grapple with labor shortages and patient volumes that may not have recovered to pre-COVID-19 levels, it has become increasingly critical to offer patients digital options that boost staff efficiency, reduce operational overhead and enhance patient engagement. Digital patient engagement tools represent an acceleration of healthcare’s trend toward consumerism, which has been driven in

Independent software providers (ISVs) in the healthcare space need payments partners that understand the rapidly changing healthcare payments landscape as well as the unique complexities of the medical billing process. In contrast with other businesses with more straightforward invoicing and billing practices, healthcare systems and providers are challenged with balances depending on the patient’s health

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It’s no secret that patients are frustrated with healthcare costs and would like the same price transparency that they’ve come to expect from retailers and online service providers. One recent survey of 1,300 U.S. consumers found that 91% said they believe hospitals and healthcare facilities should be required to publicly disclose the costs of their

self scheduling tool for patient engagement

Patient self-service scheduling tools are an increasingly important patient engagement option that enables medical practices to cater to consumer convenience while boosting efficiency and freeing staff to focus on more important patient-facing activities. To this end, Sphere is proud to announce the addition of self-scheduling capabilities to its industry-leading Health iPASS platform. The new functionality

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What COVID-19 Revealed about Optimizing Patient Payments The COVID-19 pandemic created numerous challenges for providers, prompting many to re-evaluate their approaches to critical processes, such as engaging with patients, minimizing the cost of collections, and offering seamless billing options. Although some of the new burdens are likely to lessen as time goes on, the healthcare

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For the vast majority of Americans, healthcare isn’t getting any more affordable, and that means providers must account for this reality by offering flexible payment options to patients. A 2021 consumer survey by U.S. Bank revealed that healthcare affordability continues to be a challenge, particularly given the COVID-19 pandemic’s effect on employment, household finances and

Explore the Advantages of a Centralized Payments Platform Health systems rely on their electronic health records (EHR) systems such as Epic to serve as the backbone of the patient care they deliver–supporting clinical, operational and revenue cycle workflows. Patients are seeking a better healthcare experience and their expectations are changing. Adopting new APIs and digital

As vaccination rates rise and the U.S. begins to emerge from the COVID-19 pandemic, medical practices are assessing what their “new normal” looks like in a post-pandemic business environment. Regardless of the specific business challenges individual practices may face, patient engagement is certain to be a critical component of providers’ playbooks as they endeavor to